Journal of System Simulation ›› 2022, Vol. 34 ›› Issue (2): 342-353.doi: 10.16182/j.issn1004731x.joss.20-0719
• National Economy Simulation • Previous Articles Next Articles
Junxiang Li(), Lichao Li, Kun Ma
Received:
2020-09-18
Revised:
2020-11-18
Online:
2022-02-18
Published:
2022-02-23
CLC Number:
Junxiang Li, Lichao Li, Kun Ma. Simulation and Optimization of a New Multi-Channel Contact Center System[J]. Journal of System Simulation, 2022, 34(2): 342-353.
Table 3
Routing rules
实体名称 | 种类 | 数值设置 | 流向规则 | 触发器 | 标签 | 输出 端口 |
---|---|---|---|---|---|---|
A | 发生器 | arrival time for | — | duniform (1,100) | Type | B |
B | 处理器 | process time normal (3,1) | If F.content >= 10 And G.content >= 15 Route C | exponential (4) | Patience | C or D |
C | 暂存区 | content (1 000) | If num(any Type) >= 4 Route H | — | Overload | H |
D | 处理器 | process time for normal (3,1) | If F.content <= 10 Route F Else If Utility < 0.75 Route E | Item.Patience/G.content | Utility | E or F |
E | 暂存区 | content (1 000) | — | — | Abandon | — |
F | 暂存区 | content (10) | if F.content <= 10 Route J Else if G.content<=15 Route G Else Route I | duniform (1) | Queue1 | G,I or J |
G | 暂存区 | content (15) | if G.content <= 15 Route J Else Route H | duniform (2) | Queue2 | H or J |
H | 暂存区 | content (5) | — | duniform (3) | Queue3 | J |
I | 暂存区 | content (1 000) | — | — | Abandon | — |
J | 处理器 | process time for exponential (10) | If H.content >= 0 Priority to pull in | — | — | K |
K | 暂存区 | content (1 000) | Pull in Queue1 | — | — | — |
L | 暂存区 | content (1 000) | Pull in Queue2 | — | — | — |
M | 暂存区 | content (1 000) | Pull in Queue3 | — | — | — |
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