关键词: 中断, 产品变更, 紧急库存, 弹性供应链, 顾客满意度

Abstract: Aiming at supply chain disruptions, two effective supply chain recovery strategies are proposed, namely, a supplier’s preset emergency inventory strategy and a manufacturer’s product change strategy, meanwhile, emergency inventory storage cost and products return rate after change are also taken into consideration. In order to maximize the manufacturer’s profit and customer satisfaction, a single-objective model and a bi-objective model are established, respectively. The optimization problems in the two models are transformed into mixed integer programming problems, moreover, corresponding solution algorithms are presented based on ILOG CPLEX. The simulation results show that the disruption recovery strategies proposed can not only help suppliers to reduce losses effectively, but also meet the market demands well.

Key words: disruption, product change, emergency inventory, resilient supply chain, customer satisfaction